Billing Customers

Once you've connected Stripe, you can set up monthly billing for individual customers.

Prerequisites

Before setting up customer billing:

• Your Stripe account must be fully connected with charges enabled
• The customer must have a contact email on their profile

Setting up billing

1. Navigate to Customers and select a customer
2. Go to the Billing section on their detail page
3. Enter the monthly rate (in dollars)
4. Click Set Up Billing

This creates a Stripe Checkout session. The customer receives an email with a link to enter their payment method.

What the customer sees

When you set up billing, your customer receives an email from Stripe containing:

• Your company name
• The monthly amount
• A secure link to enter their payment information

The customer clicks the link, enters their card details on Stripe's hosted checkout page, and their subscription begins immediately.

After setup

Once the customer completes checkout:

• Their billing status changes to Active
• The first payment is charged immediately
• Subsequent payments occur monthly on the same date
• You receive an email notification confirming the payment

Billing status

Each customer shows their billing status:

Status	Meaning
Not Setup	No billing configured
Active	Subscription active, payments processing
Paused	Subscription paused, no charges
Cancelled	Subscription ended

Customer requirements

To set up billing, a customer must have:

• A valid contact email -- This is where Stripe sends the payment link and receipts
• No existing active subscription -- Cancel the current one first to set up new billing

Viewing billing information

On the customer detail page, the Billing section shows:

• Current monthly rate
• Billing status
• Next billing date
• Last payment date and amount

Customer Billing dashboard

Navigate to Customer Billing in the sidebar for an overview of:

• Total active billing customers
• Monthly recurring revenue (MRR)
• Failed payments in the last 30 days
• Recent payment activity