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Employee Roles

Roles determine what each employee can see and do in Plantrunner. Every employee has at least the base Employee role, and can be assigned additional roles for expanded access.

Available roles​

Employee​

The base role for all team members. Employees can:

  • View customers, routes, and orders
  • Create and manage their own service visits
  • Log plant health
  • View and submit their own timesheets

Admin​

Full access to all features and settings. Admins can:

  • Everything an Employee can do
  • Create, edit, and delete customers, routes, orders, plants, and employees
  • Manage pay periods and approve timesheets
  • Access company settings and billing
  • View all service visits and timesheets across the company

Customer Admin​

Manages customer records and plant inventory. Can:

  • Create, edit, and delete customers and locations
  • Create, edit, and delete plants
  • Log plant health
  • View customers and plants
Plan Required

Requires the Growth plan.

Route Admin​

Manages routes and service operations. Can:

  • Create, edit, and delete routes
  • View and manage all service visits
  • Manage service tasks
  • Create, edit, and delete plants
  • Log plant health
Plan Required

Requires the Growth plan.

Order Admin​

Manages orders. Can:

  • Create, edit, and delete orders
  • View and manage all orders
Plan Required

Requires the Growth plan.

Employee Admin​

Manages team members and payroll. Can:

  • Create, edit, and delete employees
  • Manage pay periods
  • View and approve/reject timesheets
  • View all employee records
Plan Required

Requires the Growth plan.

Multiple roles​

Employees can hold multiple roles simultaneously. The Employee base role is always included and cannot be removed. Permissions are additive -- having multiple roles grants the combined permissions of all roles. For example:

  • Employee + Route Admin -- A team lead who manages routes and can also perform field work
  • Employee + Customer Admin + Order Admin -- An office manager who handles customer records and orders

When an employee is assigned the Full Administrator role, the scoped admin roles become redundant (shown as disabled in the UI) since Admin already grants all permissions.

Role visibility by plan​

On plans below Growth, scoped admin roles (Customer Admin, Route Admin, Order Admin, Employee Admin) are not available and won't appear in the role selection when adding or editing employees.

Role changes on plan downgrade​

If your company downgrades from the Growth plan, all scoped admin roles (Customer Admin, Route Admin, Order Admin, Employee Admin) are automatically removed. Affected employees retain their base Employee role.